**This fee is the cost to re-ship an exchange.**
Once your exchange is received, please purchase the ship fee.
You must include in personalization:
size/color you are exchanging for and an up to date address.
***** Please keep in mind, dresses are made to order and a re-ship will take several days*****
I accept Paypal, Visa, Mastercard, Discover, Etsy Gift Cards.
-All orders will be shipped by USPS, within 2-3 weeks (Monday-Friday) by the shipping method you purchased at checkout. The shipping method purchased, does not speed up the processing timeframe. The processing timeframe is located within each listing.
I offer FREE standard shipping to customers in the U.S. If you would like to upgrade and purchase Priority shipping, that is an option.
-Please make sure that the shipping name and address are correct, as The Little Kitten Boutique will not be held responsible for lost packages and/or the cost to re-ship the package once it is returned to us.
****"Estimated" Shipment dates will be located on your invoice in the purchase section of your account. Please Note that the processing timeframe is as follows plus the shipping method you purchased at checkout, please do not confuse processing and shipping, they are not the same and by purchasing Priority or Express shipping this does not expedite processing)
The Little Kitten Boutique is responsible for your item, until your item is scanned in at the Post Office. We are not responsible for delays, lost or stolen packages. This is the responsibility of USPS and is out of our control.
Yes, we ship internationally:) All items will be shipped via USPS, but I CAN NOT guarantee or even estimate when you will receive the item once it is processed through USPS. Because of customs and tracking that is not always available once your package leaves the United States. Customer is responsible for Customs fees.
Buy purchasing from The Little Kitten Boutique, you are agreeing to the terms and conditions of my policies and procedures.
PLEASE BE AWARE: Some products may contain small parts, this can pose a choking hazard. Do not leave small children unattended (or sleeping), while they are wearing any of our accessories. Buyer assumes all responsibility.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
-Special Occasion Dresses/Flower Girl Dresses are exchangeable for size ONLY. Dresses must be shipped back and postmarked within 7 days of delivery, with no damage or signs of wear. You will be responsible for all related shipping charges. Please match the child's size up to the size that correlates on the size chart, instruction is given on how to measure.
**I do not refund orders, if they do not meet event dates, please communicate a need by date with me. These are made to order items and it is imperative that you give yourself enough time prior to you event, in case there is a delay on the part of USPS, holiday in which the post office is closed or if you need to exchange. There are no exceptions.***
**If you would like to exchange a special occasion dress for size, please contact me first. You will need to send back the dress you are exchanging and repurchase shipping( link below):
When your original item is received and re-ship is purchased, I will resend the size you are exchanging for.
** Alterations: Any custom alterations or additions( such as cups to the bodice) must be made by your local seamstress. Dresses are sold as to the specifications listed within the description and any alterations for a custom fit, should be done with the child physically present. Please do not leave custom alteration requests at checkout, as the dresses are sold as described only.
Please wash your garments with like colors, inside out, cold water and dry on low or hang dry. All garments are pre-shrunk, but good old hand washing these delicate items is most preferred.
For wrinkles on special occasion dresses, use a steamer.
I am supplied your order information, address and contact information through Etsy. This information is what is needed to prepare, ship and contact you for any additional information regarding your order only and is not shared in any way. I do not have any direct access to any method you used to pay for this order. Your payment is processed through Etsy only, not by my shop.
I receive a large amount of questions about shipping and ship dates, so the following should be helpful:
* Processing is 2-3 weeks plus shipping. That means that your order can ship anywhere within 2-3 weeks. There are "estimated" ship and delivery dates located on your invoice and the listing, they are estimates only and are not guaranteed to ship or arrive on those dates, they serve only as an around about time frame you can expect them.
**For International Orders, I absolutely CAN NOT guarantee delivery dates, as custom's in each country are different,
All measurements for all sizes are listed within each description of every listing in the photo section. Please refer to the chart when ordering. I know some of you are buying as gifts, please do not purchase according to a child's age, unless you know for sure they wear that size. Please order according to their size:) Not all 3 year olds wear a size 3 and I do not except returns or exchanges due to the custom nature of each item.
Please convo me prior to purchase, if you need something for a specific date, to see if this is a possibility. If I can ship your item sooner than the processing timeframe stated, you must purchase Priority Shipping. If approved, I will ship your order to arrive by the projected delivery date given by USPS at the time your item ships, but am not responsible for any delays in the part of USPS. Your order will not be refunded if there is a delay on the part of USPS.
I can not give estimated delivery date or guarantee delivery dates for international orders, dues to customs. Your order will be shipped according to the items processing timeframe, plus the shipping method you purchased at checkout.