*Processing time is currently @ 2-3 weeks plus shipping. I ship Monday-Friday via USPS. Estimated ship dates will be located on your invoice and are estimates only, they are in no way a guarantee of when you order will arrive, they serve as an estimated timeframe only.
*I accept exchanges only and buyer will be responsible for shipping costs both ways. So please reference the measurement chart located within each description.
* If you need an order by a specific date, you must convo me prior to purchase, to see if this is an option. I am unaware of your event dates, unless it is brought to my attention. Do not leave questions/dates in the notes section at checkout, as I will not see them until your order is getting ready to ship. All questions must be made via Convo, as that is a direct text to me. If your request is something I can't do or is something I do not think will work, it is best to know this prior to purchasing. I also offer a RUSH MY ORDER option if a short notice date request is OK'd by me.
* I do not take custom orders, please do not leave measurements or alterations to dresses in personalization or notes section, as the order will be shipped, as to the selection made on dropdown or the closest size. Custom Alterations are best made by your local seamstress. Sizes are available from 12 months to 10/12 girls only.
* Personalization section is for noting Sash Colors, Flower Colors, Headband Styles.
* I recommend ordering at a minimum 6-8 weeks prior to event. I do not recommend ordering short notice.
* All photographs in my shop, belong to me and are photographed by my hired photographer. I am the sole owner of these photos and any other use of photos, other than my shop, is prohibited.
*I only offer the colors listed on the color chart/dropdown and i currently do not take custom orders for colors, just what is available. I would also like to note that Blush is a cross between pink and a peachy color. Blush is not Pink and I have had some customers who are not aware what blush is. It should not be confused with a true Pink.
I accept Paypal, Visa, Mastercard, Discover, Etsy Gift Cards.
Currently, orders will ship between @2-3 weeks plus ship time. I offer free standard shipping, for all orders, which takes approx. 2-5 days to receive, once shipped. You also have the option to purchase Priority Shipping, which is approx. 1-3 days to receive once shipped. There are estimated arrival dates noted, they are estimates only, packages are not guaranteed to ship or arrive by that date. Purchasing Priority shipping, does not speed up my processing time. If you would like to arrange a specific date request, I must be contacted via convo, prior to purchase.
-Please make sure that the shipping name and address are correct, as The Little Kitten Boutique will not be held responsible for lost packages and/or the cost to re-ship the package once it is returned to us.
The Little Kitten Boutique is responsible for your item, until your item is scanned in at the Post Office. We are not responsible for delays, lost or stolen packages. This is the responsibility of USPS and is out of our control. Orders will not be refunded or re-shipped by The Little Kitten Boutique as a result of a lost or stolen package. USPS would have to be contacted.
If you would like to purchase insurance for your purchase, there is a link provided below
Yes, we ship internationally:) All items will be shipped via USPS, but I CAN NOT guarantee or even estimate when you will receive the item once it is processed through USPS. Because of customs and tracking that is not always available, to me, once your package leaves the United States. I do not offer refunds or returns for any delay of orders, for a package received and has been cleared by customs and is in the addressed country. I cannot guarantee delivery dates or offer to arrange date requests.
Customer is responsible for Customs fees.
Buy purchasing from The Little Kitten Boutique, you are agreeing to the terms and conditions of my policies and procedures. It is the customer's responsibility to know and read the terms/policies of with they are purchasing items and failure to do so will not change my policy.
PLEASE BE AWARE: Some products may contain small parts, this can pose a choking hazard. Do not leave small children unattended (or sleeping), while they are wearing any of our accessories. Buyer assumes all responsibility.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
-Special Occasion Dresses are exchangeable for size only. I do not accept returns or issue refunds.
*If you need to exchange for size, please contact me first and I will forward exchange instruction and address. I must be contacted within 3 days of delivery and exchanges must be post marked within 7 days of delivery.
**Once your exchange is received, you will be notified and provided a re-ship link, to purchase shipping for your exchange. Exchanges will then be shipped within 3-5 days of purchased re-ship.
*** Dresses must be received in the manner they arrived to you, in protective packaging, without any damage or signs of wear. Please do not roll dresses in a ball and shove them in a bag. Please be mindful, that these dresses will have to be resold. All garments, which are shipped to you, are thoroughly inspected and will not arrive with any damage, rips or tears. I will not accept any garments back, that are received in this manner and the buyer will need to purchase re-shipping in order to receive that dress back. We will be exchanging the dress only, accessories are not exchangeable.
*** I do not offer refunds, all sales are final. I have had customers contact me a couple days before an order was to be shipped, with events being cancelled or that they did not read the processing timeframe, refunds will not be offered as the dresses start processing within the first 3-4 days. The cancellation period is within 2 days of purchase and a refund, will only be given for that cancellation.
** Alterations: Any custom alterations or additions( such as cups to the bodice) must be made by your local seamstress. Dresses are sold as to the specifications listed within the description and any alterations for a custom fit, should be done with the child physically present. Please do not leave custom alteration requests at checkout, as the dresses are sold as described only.
CUSTOM ORDERS: I do not accept custom measurement orders. Please do not leave spec. measurements in the personalization section for dresses to be made. You will be shipped the dress size and color selected only. And refunds will not be given, if those measurements do not meet your child's. There is a measurement chart located within each description with measuring instruction. Please refer to that chart, prior to ordering.
I recommend dry cleaning, gently hand washing or spot cleaning special occasion dresses. Lay garments flat to dry. A steamers works great on getting wrinkles out. Satin Sash can be pressed with iron on low heat.
I am supplied your order information, address and contact information through Etsy. This information is what is needed to prepare, ship and contact you for any additional information regarding your order only and is not shared in any way. I do not have any direct access to any method you used to pay for this order. Your payment is processed through Etsy only, not by my shop.
I receive a large amount of questions about shipping and ship dates, so the following should be helpful:
* Processing is 2-3 weeks plus shipping. That means that your order can ship anywhere within 2-3 weeks. There are "estimated" ship and delivery dates located on your invoice and the listing, they are estimates only and are not guaranteed to ship or arrive on those dates, they serve only as an around about time frame you can expect them.
**For International Orders, I absolutely CAN NOT guarantee delivery dates, as custom's in each country are different,
All measurements for all sizes are listed within each description of every listing in the photo section. Please refer to the chart when ordering. I know some of you are buying as gifts, please do not purchase according to a child's age, unless you know for sure they wear that size. Please order according to their size:) Not all 3 year olds wear a size 3 and I do not except returns or exchanges due to the custom nature of each item.
Please convo me prior to purchase, if you need something for a specific date, to see if this is a possibility. If I can ship your item sooner than the processing timeframe stated, you must purchase Priority Shipping. If approved, I will ship your order to arrive by the projected delivery date given by USPS at the time your item ships, but am not responsible for any delays in the part of USPS. Your order will not be refunded if there is a delay on the part of USPS.
I can not give estimated delivery date or guarantee delivery dates for international orders, dues to customs. Your order will be shipped according to the items processing timeframe, plus the shipping method you purchased at checkout.